GRIEVANCE TRACKING

Huttleston Data Design (HDD) has been helping unions manage the grievance tracking process for more than ten years. In 2003, our application was migrated from a desktop application to a web-based system. The move to the web allowed for the work flows of those responsible for administrating the grievance process to be better duplicated and to allow the field staff responsible for working directly with grievants and local presidents access to a real-time solution.

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  HDD can match the existing work flow within your paper system or desktop application.

  Paper forms can be recreated as web-based forms, filled out online and e-mailed to the electronic grievance file. In addition, if you desire, a printable pdf version of the form can be created to be included in a paper file.

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  If you decide to use the same database for both grievance tracking and membership you can improve the overall quality of your data.

  For example, when a field representative talks with a grievant and witness to the case, he or she can double-check contact information including home address, phone number, cellphone number and e-mail address. If the field representative discovers a discrepancy, he or she can either e-mail the membership department from the grievance database with the updated information for the membership database, or, with the right user permissions, edit the data themselves.

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  HDD's grievance applications includes a customized reporting package.

  You can generate reports that show items like open and closed grievances, grievances taken to arbitration, and arbitrations won by a Local or Unit. In addition, you can track the outcome of grievance cases by arbitrator, type of grievance, region or any other variable contained in your database. Being able to track information in this level of detail provides better information to aid in making decisions about which cases or types of cases to pursue aggressively and ones that might warrant fewer resources.

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  HDD's grievance applications allows you to upload bargained contracts onto the site.

  Specific or like language searches on the contracts on the grievance application can be done to help broaden the number of contracts that can be used as a resource for bargaining purposes. Over time you will be able to track language that is beneficial in the grievance appeal and arbitration process respectively.

We would welcome the opportunity to learn more regarding the types of grievance tools that would make managing grievances easier for you. Please contact Jeff Frey to arrange for a meeting or request information.

Team HDD - When your data matters.